Privacy Policy

Lakeside Resort respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a booking, or interact with us.

1. Information We Collect

Personal details such as your name, email address, phone number, and payment information when you make a booking or inquiry.
Information about your stay preferences and any dietary or accessibility requirements you choose to share with us.
Technical data such as IP address, browser type, and cookies to help us improve our website experience.

2. How We Use Your Information

We use the information we collect to:

Process and manage bookings.
Communicate with you regarding your reservation, inquiries, or updates.
Provide a personalised experience during your stay.
Improve our services and website functionality.
Send you occasional marketing communications (e.g., offers, newsletters, retreat updates) if you have provided consent. You can opt out of marketing at any time by clicking the unsubscribe link or contacting us directly.

3. Sharing of Information

We do not sell or rent your personal data. We may share limited information with trusted service providers (e.g., payment processors, booking platforms) to fulfill reservations or comply with legal requirements.

4. Cookies

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some features of the website may not work properly.

5. Data Security

We take appropriate technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access.

6. Your Rights

You have the right to:

Access, correct, or delete your personal data.
Withdraw consent for marketing communications at any time.
Contact us with any privacy concerns.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: manager@lakesideresort.co.nz
Phone: 0800 473 873

Last Updated: 30 September 2025

By using our website and booking accommodation with Lakeside Resort, you agree to the following Terms & Conditions:

1. Bookings & Payments

A confirmed booking requires a deposit or full payment, as specified during the booking process. All payments must be made via the methods accepted on our website. Prices are listed in NZD and include any applicable taxes unless otherwise stated.

2. Cancellations & Refunds

Cancellations made 72 hours or more before check-in are eligible for a full refund. Cancellations within 72 hours of check-in may incur a fee or result in forfeiture of the deposit. No-shows will be charged in full.

3. Guest Responsibilities

Guests must respect the property, facilities, and other guests. Any damage caused during your stay may be charged to the guest responsible. Illegal activities are strictly prohibited on the premises.

4. Check-in & Check-out

Standard check-in time: 2pm-6pm. Standard check-out time: 10am. Early check-in or late check-out may be available on request, subject to availability and possible additional charges.

5. Liability

Lakeside Resort is not liable for loss, damage, or theft of personal belongings during your stay. We are not responsible for injuries, accidents, or delays outside our reasonable control.

6. Website Use

All content on this website, including text, images, and branding, is the property of Lakeside Resort and may not be copied or reproduced without permission. We make every effort to ensure the accuracy of information on this site, but errors or omissions may occur.

7. Governing Law

These Terms & Conditions are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the courts in New Zealand.